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A little over a week ago, I placed
an order for V-neck hospital
gowns for my mother. She has been bedridden for two
and a half years and lives at home. The only gowns I
have been able to find for her have round necklines,
which are very uncomfortable for her. After having placed
an order through your website, I received a return message
requesting that I call.
The woman with whom I spoke advised me that the type
of gown I had ordered was not available in my mother's
size. After staying on the line
with her for several minutes, as we both went through
the website together trying to find something that would
work, she asked me to hold on for a moment. When she
got back on the line, she told me that some new items
might become available and that she would do her best
to send me some gowns that would accommodate our needs.
The package arrived two days ago. To say we are thrilled
is an understatement. For the first time in two and
a half a years, my mother doesn't look like a patient
in a nursing home, just mom lounging in the family room.
The gowns are beautiful! First of all, they have the
ever elusive V-neck. They are lightweight and comfortable,
in pretty floral prints (several different ones) and
are even trimmed with lace and ribbons. You cannot imagine
the difference it has made for my mother
to be able to wear something pretty.
Thank you so much for your efforts and for following
through. As a customer service representative for a
commercial printer, my job is help clients get what
they need, when they need it, so I appreciate even more
the time and thought that went into filling my order.
I only wish I knew that name of the women who helped
me. That is why I am
e-mailing this letter in the hopes it will end up at
the desk of that person. You are an asset to your company.
Thank you.
Sincerely,
Salli Gutierrez
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